deeper thoughts
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Couple of dive ops are really expanding and this might also be a factor
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I like Conch Republic......treat me like I'm family that they just saw yesterday, even though my last visit might have been 9 months in the past.
That's also why I like my LDS Jupiter Dive Center so much too.
Johnoly, do you sell guest service management software by chance? hehe
I use customer service management for retail, but there is no way it would work the dive business. When I go to DEMA, I see hundreds of software programs offered, but I honestly wouldn't have a clue which one was better or fit best to different types of shops.
All I know is that those shops that are using some kind of GSM are growing and getting more new referrals than shops that are doing business the old way and their customers are retiring from the sport. Too many shops think its just cut price & be cheapest. It's all about customer service. There's one Cozumel shop that tracks where their guest go out to eat dinner and then the next time they come to town, recommends similar new places that have just opened so they can try it. That's incredible guest service to make a person's vacation memorable!
Both Jupiter and Conch Republic Divers and a few other shows in SE Florida and the Keys are using Scubaocity which is a dive shop scheduling / tracking system...........Also the system gives customers access to future, present, and past dives.....
We have another tool that helps you search all the dive centers using Scubaocity from your mobile device.
Good Diving
Capt Gary
Sorry I'm late to the thread but I have some insight into the closing of scuba do. My sister (who also dives) has a friend who worked as a DM for scubaDo, and what happened was they got bought out by a French couple who hardly spoke English, nor knew how to dive. It also didn't help that the owners lived in France and couldn't be at the shop for extended periods of time. Then the new owners had no idea how to run the shop, stopped paying the employees on time and genrally didn't care much for it. Most of the employees left right after the shop got bought out by the new owners because they knew it was only a matter of time before they got screwed over by the owners. Off hand I know Kim Chapman went to ocean divers and dale rhamsey went to rainbow reef. Both are quality instructors who I'm glad to have trained under. I'm surprised the shop lasted this long after the new owners.