Reaching PADI

[Wijbrandus]

Has anyone talked to a live person at PADI recently?

I have a problem with the Single Sign On information in my account, and there does not seem to be a way to correct it on the website. Emails are not returned, and I just get voice mail when I call customer service.

My account appears to be associated with someone else's email address now, and I'd like to correct it.

 

[Hawkwood]

PADI Americas

800-729-7234

Leave a message. They do return them.

 

[Wijbrandus]

I guess you missed the part where I said I just get voicemail?

That implies that 1) I know how to find their phone number, and 2) I actually called it.

I've been emailing them for a couple of weeks now, and calling throughout the day today just to get voicemail.

 

[Hawkwood]

Sorry, just what answer do you expect?

Will not reponse again.

 

[Wijbrandus]

I apologize if I came off huffy, it wasn't meant towards you. That's why I put the smiley in there, intending it light-hearted.

I'm having issues trying to get them to respond to me, and I'm really frustrated with this.

I guess you are correct, and I shouldn't expect any more information here. I posted in this thread hoping a PADI person would hop on and see this and at least realize they are dropping the ball when it comes to responding to customers.

 

[Jim Lapenta]

They don't respond on here. They won't respond on here.

 

[Wijbrandus]

And I guess that about sums it up. End of thread.

Maybe this should get moved to the "Thumbs Down" forum.

 

[diversteve]

You could try membersvcs@padi.com also. IDK who - if anyone reads it. But it was valid a couple years ago.

drew.richardson@padi.com might just work also.... I think he's still President/COO.

https://www.linkedin.com/pub/drew-richardson/26/9bb/99a

 

[mselenaous]

I've never had a problem getting through. Sometimes I have to leave a message and have always gotten a call back within 24 hours (during their business hours).
The few times I have gotten VM more than once, I dial 0 and have the operator connect me directly with someone who is actually in the office and not on the phone.

Try emailing the tech support department directly:
techsupport@padi.com

Good luck