worst online retailer with which i've ever had the displeasure of dealing.
- Thread starter smarino7
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I can sympathise with smarino7 in his frustration about the stolen equipment. Encountering a CC problem in a situation like this must be extremely irritating. I hope you managed to get everything together for the trip. However, my experience with DRIS has always been very good. I have purchased many items from them and often contacted Mike personally. Every time I paid with a European card and gave a US shipping address, and never encountered a problem. If I had questions or wishes, Mike always was helpful and quick to respond.
Thanks, Mike, for sharing about your daily combat with fraud - I had no idea about this aspect of your business. This makes me appreciate your personal attitude to me as your customer even more.
BTW, it was sad to hear that criminals with stolen credit cards are trying to buy scuba gear. Are there crooks among divers? Really?
Thanks, Mike, for sharing about your daily combat with fraud - I had no idea about this aspect of your business. This makes me appreciate your personal attitude to me as your customer even more.
BTW, it was sad to hear that criminals with stolen credit cards are trying to buy scuba gear. Are there crooks among divers? Really?
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Hickdive
Contributor
It strikes me that the banking system in the US is somewhat archaic.
Here in the UK if someone was that desperate for the goods then they always have the option of transferring the payment directly from bank account to bank account, which protects the retailer as the payment cannot then be retracted.
No retailer can ever guarantee to please all customers all the time however in this case the OP has discovered that the internet is a two-edged sword. A post from someone with an account set up specifically to berate a retailer looks suspicious whilst everyone who has had great service from that same retailer chips in to defend them. Not what the OP intended at all.
Here in the UK if someone was that desperate for the goods then they always have the option of transferring the payment directly from bank account to bank account, which protects the retailer as the payment cannot then be retracted.
No retailer can ever guarantee to please all customers all the time however in this case the OP has discovered that the internet is a two-edged sword. A post from someone with an account set up specifically to berate a retailer looks suspicious whilst everyone who has had great service from that same retailer chips in to defend them. Not what the OP intended at all.
Only one post. And bashing. 
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Don't sweat it, Mike, he is obviously a disgruntled seagull poster. Of course, now you have to go find the forums he bashed you in and fix it. Just what you needed on a busy work day.
My condolences, pal.
My condolences, pal.
mdax
Contributor
If that's the worst retail experience you've ever had you lack a TON of life experience.
Do any of us know you? Why would we believe anything you've posted?
Do any of us know you? Why would we believe anything you've posted?
miketsp
Contributor
This thread reminds me of a situation I regularly face and it's interesting how different retailers behave.
I live in Brazil, a country with very high import and sales taxes.
I'm an ex-pat and still have a UK bank account and credit cards.
I regularly travel to the US where prices are much lower so I order items by mail order using as ship-to a friend in the US.
If I use my Brazilian credit cards for these transactions there is a high financial tax surcharge on foreign currency operations so I use my UK one. It's highly advantageous to use my UK credit cards.
With most of the suppliers I contact in the USA, the above situation (Brazilian bill-to, UK credit card, ship-to in USA) immediately throws up a red-flag and they generally phone me to check.
Without exception, after 5 or 10 minutes on the phone, my explanation has always been accepted and I subsequently received the items. Probably the toughest I had to deal with was B&H Photo Video but even they ended up accepting the order.
Interesting that the biggest of all, Amazon, never questioned anything.
Now I highly suspect that my success rate getting my orders placed would be a lot lower if I took an aggressive attitude. I understand that the situation I present is highly suspect and it's up to me to reassure the supplier to his satisfaction.
treasurehunter
Contributor
smarino7
if what mike is saying is right ( and i would believe Mike above you hands down) and you go on a bunch of forums just to bash DIRS it is tantamount to defamation of character of an amazing business.You will only shoot yourself in the foot and you( IRONICALLY) will be giving DIRS all the proof they need to sue your A$$ and rightly so.
I personally have been dealing with DIRS and Mike for at least 5 years and have received nothing less than exceptional, courteous and quick service and great prices. i am a business man myself and lose at least $ 7,000.00 to $ 15,000.00 a year in noncollectable receivables and it hurts. So it is DRIS's prerogative to accept a sale or not based on "the bad smell test". That's how i work today,if it doesn't pass the smell test i walk away,i don't need added risks because business is hard to run as it is. Like a wise business man once told me "sometimes the best deals you make are the ones you refuse or don't get"
DIRS has so many fans and has gone way and beyond for so many that someone like you will not put a dent in there Armour and you will be arming them with all the ammunition they need to drag you through the ringer. But DIRS probably has better things to do like continue to supply happy customers with dive gear and really doesn't have the time or need to deal with your pettiness. Actually they don't have to because all the happy customers like me are happy to do it for them.:fail:
if what mike is saying is right ( and i would believe Mike above you hands down) and you go on a bunch of forums just to bash DIRS it is tantamount to defamation of character of an amazing business.You will only shoot yourself in the foot and you( IRONICALLY) will be giving DIRS all the proof they need to sue your A$$ and rightly so.
I personally have been dealing with DIRS and Mike for at least 5 years and have received nothing less than exceptional, courteous and quick service and great prices. i am a business man myself and lose at least $ 7,000.00 to $ 15,000.00 a year in noncollectable receivables and it hurts. So it is DRIS's prerogative to accept a sale or not based on "the bad smell test". That's how i work today,if it doesn't pass the smell test i walk away,i don't need added risks because business is hard to run as it is. Like a wise business man once told me "sometimes the best deals you make are the ones you refuse or don't get"
DIRS has so many fans and has gone way and beyond for so many that someone like you will not put a dent in there Armour and you will be arming them with all the ammunition they need to drag you through the ringer. But DIRS probably has better things to do like continue to supply happy customers with dive gear and really doesn't have the time or need to deal with your pettiness. Actually they don't have to because all the happy customers like me are happy to do it for them.:fail:
Mike does not need my endorsement... but he has it. DRIS has a well-deserved reputation as a straight, fair-dealing operation.
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