Praise for Ikelite customer service

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testpilot58d

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Just wanted to take a moment to say how INCREDIBLY happy I am with Ikelite right now. I dove Vortex Spring about a month ago and shot some video with a Flip Ultra HD in an Ikelite housing with a Pro-V8 video light. I'm normally very particular about disassembling and cleaning my gear immediately after a dive, but as I was on the road at the time I didn't immediately remove the batteries from my light. A week later I opened up the light housing and some moisture had gotten in the housing and caused the batteries to rupture and acid had leaked all through the housing. I was sick as I thought I now owned a ruined $250 light. I called Ikelite and they told me to box the unit up, ship it to them and include a letter explaining what happened and they would try to identify where the problem was and would let me know my options for repair. I mailed the unit out last monday. On Thursday I received an email with a UPS tracking number. I feared that Ikelite was just returning my light to me and I was out of luck. I received the package today and inside was a brand spanking new Pro-V8!

I couldn't be happier right now! Thanks Ikelite!
 
https://www.shearwater.com/products/peregrine/

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