ttpark
Registered
Your mileage may vary of course.
Don was congenial on the phone. I was to have the legs shortened and the calves and forearms taken in. Price seemed fair. Everything was going great until I got my suit back.
Don had switched the left calf and sewed it back onto the right leg and the right calf onto the left leg placing the zippers in an awkward area. The forearms as well were reattached incorrectly, rotated 120 degrees from where they should have been, once again placing the zippers in an awkward area.
I thought, hey, he's a reasonable guy - should fix it no problem. I tell him the situation and he gets defensive saying things like, "what's wrong with that" and "the suit fits doesn't it". He raises his voice and I raise mine. Then he says send it in and I'll fix it. I say ok but I shouldn't be out shipping again. To which he replies, "I have to spend another 2 hours working on it" then says "I'm going to hang up on you in 3 seconds."
Really? 30 years in business? Am I being unreasonable in expecting a different response?
Don was congenial on the phone. I was to have the legs shortened and the calves and forearms taken in. Price seemed fair. Everything was going great until I got my suit back.
Don had switched the left calf and sewed it back onto the right leg and the right calf onto the left leg placing the zippers in an awkward area. The forearms as well were reattached incorrectly, rotated 120 degrees from where they should have been, once again placing the zippers in an awkward area.
I thought, hey, he's a reasonable guy - should fix it no problem. I tell him the situation and he gets defensive saying things like, "what's wrong with that" and "the suit fits doesn't it". He raises his voice and I raise mine. Then he says send it in and I'll fix it. I say ok but I shouldn't be out shipping again. To which he replies, "I have to spend another 2 hours working on it" then says "I'm going to hang up on you in 3 seconds."
Really? 30 years in business? Am I being unreasonable in expecting a different response?