Blackcrusader
Contributor
" Not only we expect to have our boats empty for a period of at least months but we’ll have ¼ of our trips filled with non-paying customers in 2021."
That is not a reason to not refund that is a BS excuse. Are my customers I refunded being told oh but my business in 2021 may suffer? That is none of their concern that is my problem.
I would name the LOB so I can avoid them next year as my dive partner still wants to do Indonesia and a LOB Raja Ampat and other places like Komodo. I expect many of these operators to " go bankrupt" to avoid issuing refunds and then to "phoenix their business" and wow the same boats with the same people under a new name are offering LOB packages again.
That is not a reason to not refund that is a BS excuse. Are my customers I refunded being told oh but my business in 2021 may suffer? That is none of their concern that is my problem.
I would name the LOB so I can avoid them next year as my dive partner still wants to do Indonesia and a LOB Raja Ampat and other places like Komodo. I expect many of these operators to " go bankrupt" to avoid issuing refunds and then to "phoenix their business" and wow the same boats with the same people under a new name are offering LOB packages again.