If you really answered with only the quote about Kitas holders, then it was a not so friendly reply, but now in another contest, nothing wrong with it. Sounds like a nice place to stay and 7 usd for a housreefdive is nice. Then he still wanted 10% discount?To make things maybe more clear, this was my full email:
Thank you for your enquiry for our Divers Lodge Lembeh (since2002). Proud sister resort of Weda Resort (Halmahera) and Magic Bay Rao (Morotai). By staying in our resorts you directly contribute to our conservation and education projects.
We would be proud to show you the best of Lembeh Strait in the best way. Which means that two of you would be diving with only an excellent private guide but no other guests. We do not have limits on dive-time, as long as it is safe. We offer Nitrox 32 here, tanks in several sizes and excellent rental gear. Further, you would be staying at the most beautiful location of Lembeh Island.
Easy booking: we can keep a temporary reservation for you for seven days, without any obligation for you. This will give you time to purchase your flight-tickets. After this week we would like to receive a scan/copy of your flight-tickets by email. After receipt we will send an email to confirm your reservation with us. We do not ask for a deposit and you can cancel without any costs. You can pay when you check out: cash, by internet-banking or by credit card (CC +2%).
To prevent the risk of fluctuations in the exchange rate, you can choose to pay a part or the full amount of your reservation when you make the booking. If you let us know for which part you would like to receive an invoice, we will send you a bill promptly and you will get a 10% discount on the due amount. Please note that there is never any refund of the in advance paid amount in case you cancel, for whatever reason.
Tupai and Paniki are still available at the moment. Eco Resort - Divers Lodge Lembeh - Lembeh Strait
We do not offer packages other than according to your preferences. You can decide to make a reservation for the transfers and accommodation only, and decide on the dives once you are here. For example, many of our guests highly enjoy the self-guided dives at our house-reef. The price per dive, per person is only IDR 100.000/USD 7, -.
If you prefer, you can also let us know what you would like to pre-book and pre-pay, and you would receive a discount of 10% over that part of your reservation: Prices and Booking - Divers Lodge Lembeh - Lembeh Strait
We do not offer special discounts for Instructors, KITAS holders or Indonesian citizens. I never really understood why we should? The only reason people always give me is: others do it too.
The internet connection is excellent here. There is WiFi in the restaurant/lounge and we have a back-up too. Telkomsel offers 4G. Of course we are happy to arrange all transfers with our own cars/drivers and boat for you: How to Get Here - Divers Lodge Lembeh - Lembeh Strait
Please have a thorough look at our website as well and let me know if there is other information you need.
We hope we may welcome you here at Divers Lodge Lembeh.
Would you anyway please be so kind to confirm the receipt of this email?
Best regards,
Rob Sinke
The not refund options is also mentioned, so I don't see the problem with this email.
But maybe a next time not mention the kitas scentence and then you won't get the angry email back? I think I won't have answered that scentence, only the 10% when prepaid. Then you offer discount, but not because they are instructors.
But for me, your email doesn't sound angry, it gives the information I need if I want to stay there.
My extra question would be: I think there is no problem to do solodives on the housereef if you can show experience or a card. haha.