Update as of today:
I did not receive any reply from last week (last week, Larry from Dances said "He had briefly spoken with the two crew members regarding your letter. Their opinion of the events differ from yours." and did not mention specifically which incidents their opinions differ from mine. Therefore, I sent him an email again for further details but his reply was basically he cannot tell me anything anymore, other than they seem to be doing some kind of inspections. I guess that's about it...
Email received on October 9, 2014
Hi xxx -
We received an update from the Operations Manager on October 4th. In his note he indicated he had conducted private meetings with Randy and Scott to discuss matters.
Beyond that he is in Palau evaluating the operation and making decisions on how to move forward in order to provided the best possible operations there. He is reviewing the yachts physically, the operations logistically, and the staffing of the yachts.
For us, all HR matters are private. We would not share with you if somebody loses their job or not. I can assure you that your concerns were noted and documented in their employee records.
Regards,
Larry Speaker
Vice President - Operations
Aggressor and Dancer Fleet
Direct Line: 305-677-0660
Larry@dancerfleet.com
Email received on October 1, 2014Dear xxx
As per your letter copied below be advised that this letter was sent to the owners, management, and Captain of the Palau Aggressor. Please be advised that Dancer Fleet and Aggressor Fleet do not own or operate any vessel that we currently advertise, market and sell. All dive yachts have individual owners and operate similar to a franchise.
We heard back from the owners operations manager right away. He had briefly spoken with the two crew members regarding your letter. Their opinion of the events differ from yours. He stressed to us that is what is most important to him - is how his guests felt at the end of your charter. Your letter was very clear about that.
He informed us that he is heading to Palau this weekend for an inspection visit. He has asked us to allow him to handle his crew matters in private as it is considered an HR matter. We agree with him on this. Rest assured that issues with these crew members and their attitudes reported by you will be directly dealt with.
In regards to the filter lost, it was a �Flip 3.1� filter. You can find these at www.backscatter.com. The combo kit has a retail price of $134. This was not added to your invoice as Capt. Scott did choose to rent you is personal GoPro camera. The lost filter was replaced with the original GoPro red filter while he waited for another Flip filter to be ordered and shipped to him in Palau. (Roughly a 5 week process.)
On behalf of the the owners and management team of the Palau Aggressor, please accept their sincere apologies that two crew members behavior on this cruise did not meet 100% of your expectations. All of us want to thank you for sharing your experience with us and allowing us the opportunity to investigate and address your concerns.
We know that you have choices in planning your dive vacations and we are happy that you chose the Aggressor Fleet or Dancer Fleet� for this experience. We look forward to welcoming you on board another one of our yachts sometime in the near future.
Larry Speaker
Vice President - Operations
Aggressor and Dancer Fleet
Direct Line: 305-677-0660
Larry@dancerfleet.comDear Mimi -
I did not receive any reply from last week (last week, Larry from Dances said "He had briefly spoken with the two crew members regarding your letter. Their opinion of the events differ from yours." and did not mention specifically which incidents their opinions differ from mine. Therefore, I sent him an email again for further details but his reply was basically he cannot tell me anything anymore, other than they seem to be doing some kind of inspections. I guess that's about it...
Email received on October 9, 2014
Hi xxx -
We received an update from the Operations Manager on October 4th. In his note he indicated he had conducted private meetings with Randy and Scott to discuss matters.
Beyond that he is in Palau evaluating the operation and making decisions on how to move forward in order to provided the best possible operations there. He is reviewing the yachts physically, the operations logistically, and the staffing of the yachts.
For us, all HR matters are private. We would not share with you if somebody loses their job or not. I can assure you that your concerns were noted and documented in their employee records.
Regards,
Larry Speaker
Vice President - Operations
Aggressor and Dancer Fleet
Direct Line: 305-677-0660
Larry@dancerfleet.com
Email received on October 1, 2014Dear xxx
As per your letter copied below be advised that this letter was sent to the owners, management, and Captain of the Palau Aggressor. Please be advised that Dancer Fleet and Aggressor Fleet do not own or operate any vessel that we currently advertise, market and sell. All dive yachts have individual owners and operate similar to a franchise.
We heard back from the owners operations manager right away. He had briefly spoken with the two crew members regarding your letter. Their opinion of the events differ from yours. He stressed to us that is what is most important to him - is how his guests felt at the end of your charter. Your letter was very clear about that.
He informed us that he is heading to Palau this weekend for an inspection visit. He has asked us to allow him to handle his crew matters in private as it is considered an HR matter. We agree with him on this. Rest assured that issues with these crew members and their attitudes reported by you will be directly dealt with.
In regards to the filter lost, it was a �Flip 3.1� filter. You can find these at www.backscatter.com. The combo kit has a retail price of $134. This was not added to your invoice as Capt. Scott did choose to rent you is personal GoPro camera. The lost filter was replaced with the original GoPro red filter while he waited for another Flip filter to be ordered and shipped to him in Palau. (Roughly a 5 week process.)
On behalf of the the owners and management team of the Palau Aggressor, please accept their sincere apologies that two crew members behavior on this cruise did not meet 100% of your expectations. All of us want to thank you for sharing your experience with us and allowing us the opportunity to investigate and address your concerns.
We know that you have choices in planning your dive vacations and we are happy that you chose the Aggressor Fleet or Dancer Fleet� for this experience. We look forward to welcoming you on board another one of our yachts sometime in the near future.
Larry Speaker
Vice President - Operations
Aggressor and Dancer Fleet
Direct Line: 305-677-0660
Larry@dancerfleet.comDear Mimi -