Galileo Sol Warranty **BEWARE**

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TheMadDane

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I'm a Fish!
So when my wife purchased my Sol for $1200 US through Scubastore.com they "Assured her" that they were an "Authorized ScubaPro Dealer" and that "Absolutely it is under warranty". :lotsalove:

Unfortunately, this was actually a half truth. It is under warranty... in EUROPE! It is NOT, I repeat NOT under warranty in the USA and I quote Scubapro USA, " Only Scubapro products purchased in the USA will be warrantied in the USA, we are an entirely separate entity as Scubapro in Europe is an entirely separate entity". :dork2:

So now I have to go through the excruciating pains of boxing up and shipping my Sol back to Spain, which I can not do by COD so Scubastore.com says they'll give me a gift certificate for my shipping. GREAT, just what I want, another piece of diving gear that I will have to send back to Spain if something goes wrong with it!:shakehead:

Lesson learned... only buy outside the country if you know you can return it locally or at least in the USA for repair / warranty issues. I recently purchased a dive light from Scuba.com OMS Ultra Bright K2 L.E.D. Head Lamp. It turned out to be defective and I returned it and had a replacement within a week, no questions asked.

Consider yourself for-warned.:lotsalove:
 
Hey MadDane:

Well that bites and I am sorry for you.

I was going to buy a couple of new regulators from them a while back just because I have not had new regulators in a while, but a REALLY good deal came my way and I could not pass it up so I got myself second-hand great shape regulators again.

With the appeal of their super low prices and then as I read, full warranties, I was under the impression that yearly service [parts] was going to be covered for their regulators. I dunno now though and I hope that someone with regulator buying experience from them could advise. Needless to say, the first year I tried to get the service and they fed me a bit like you got, um I'd probably lose my sense of humor and start having flashbacks from Vietnam. Oh wait, I was never there and not born yet but I'd still be upset.

I hope you get everything you need and with as little cost to you as can be expected. Good luck to your wife and you.

With kind regards,
Thomas
 
....did you really think you'd found the proverbial 'free lunch' ? ....Scubapro in the USA wouldn't be able to sell a thing if everyone bought 'cheap' in Spain with no 'consequences' as it were. Scubapro isn't completely stupid are are fully aware customers will try to 'game the system' just as you did, so they've developed 'countermeasures' as you've just discovered.
 
....did you really think you'd found the proverbial 'free lunch' ?

A bit harsh perhaps, but the fact is Scubafanatic is right--this kind of policy regading "gray market" imports is not at all new or uncommon, it's just that more people are finding about about it because of the increasingly global nature of internet shopping.

On the flipside, one of my regular buddies bought a $25 mask from scubastore, which turned out to be defective (loose lense). He also dreaded the return shipping cost to send the thing back to Spain. Instead, Scubastore sent him a brand new mask and told him to just keep the defective one. I think he aquasealed the lens to the frame and is now using it for a backup.
 
Hummm. My Scubapro manual from a Mk20/S600 I purchased from scubastore has a paragraph titled "5.12 Worldwide Lifetime Warranty". I can understand a local shop refusing to honor the warranty but I don't see how a Scubapro service center can get away with it.

What does your manual say about warranty?
 
...and this was a good way to save a few bucks on the purchase price?

Good diving, Craig
 
....did you really think you'd found the proverbial 'free lunch' ? ....Scubapro in the USA wouldn't be able to sell a thing if everyone bought 'cheap' in Spain with no 'consequences' as it were. Scubapro isn't completely stupid are are fully aware customers will try to 'game the system' just as you did, so they've developed 'countermeasures' as you've just discovered.

So you're calling my wife a cheap person and trying to "Game the system" because she bought me, what she thought was a really nice reasonably priced dive computer for Christmas? She knows nothing about diving by the way. Do you take a glass of Bitter Juice every morning when you get up?? Talk about Judgemental and Assumptive!


...and this was a good way to save a few bucks on the purchase price?

Good diving, Craig

Sorry to hear about your problem.

I am curious (not critcial) as to why you bought from them in the first place.



I posted here in the the interest of "HELPING" other would be purchaser's, so they would not end up in the same situation.

Why is it that you feel it nessecary to "FLAME" me, rather than to take the information as a helpful lesson that cost me and not yourselves?
I didn't need a shoulder to cry on or sympathy I simply wanted to help.


:confused:

Again if you would read.....

My Wife purchased...

:confused:
 
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This is why I don't support ScubaPro....
 
https://www.shearwater.com/products/perdix-ai/

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