gummybun
Contributor
I have been using a Suunto D6i for many years and had been very happy with it and had no issues - before sending it back for the recent re-call. On return of my Computer and Transmitter I went on a 4 week journey where my newly serviced Computer lost pairing 4 or 5 times, thrice dry and twice under water. Of course I dive with a second gauge set but this new behavior does cause me concern and causes me to loose confidence with the hardware.
While it may not seem like a big issue, it does delay the dive for others while I re-pair (sometimes required multiple attempts) and/or wiping my dive stats as I can not re-pair under water.
The failures occurred at different locations of different boats so it could not be explained away as others using the same pair code. As it had never happened before the service my LDS suggested Suunto look at it, which they did and charged me $$$ for the 'service' after finding nothing, nice customer relations Suunto, thanks for making any loyalty decisions easy.
Has anyone else found that after the re-call service their Computers were acting up or performing differently that prior to the service?
While it may not seem like a big issue, it does delay the dive for others while I re-pair (sometimes required multiple attempts) and/or wiping my dive stats as I can not re-pair under water.
The failures occurred at different locations of different boats so it could not be explained away as others using the same pair code. As it had never happened before the service my LDS suggested Suunto look at it, which they did and charged me $$$ for the 'service' after finding nothing, nice customer relations Suunto, thanks for making any loyalty decisions easy.
Has anyone else found that after the re-call service their Computers were acting up or performing differently that prior to the service?