firstdive2005
Contributor
Hi! Just want to put credit where it's due. I have the #89 wheeled bag. First off it's bullet proof. I have dragged it over the roughest stuff. I love the strength of the wheels. I appreciate the strength of the handles also, I have had almost 90 lbs in the bag and the handles didnt break or bend. I had the same weight in my heavy duty hockey bag. Toasted it.
The reason I am writing is, while in flight the zipper on the hidden backpack straps was broken. I phoned my lds here in Edmonton that I bought it from to get it serviced on the life time warranty. They stopped selling the units, they said that Armor where difficult to deal with and would not send the zipper. I asked if they would try for me. I phoned back to the shop a couple weeks later, they told me that Armor had not returned their call. I tend to not believe them, as Armor phoned me back right away. They also where willing to send it to me. I did not need photos or any type of proof. I was amazed at how nice they where on the phone. From the accounts I was getting from the shop my ears where going to freeze talking to the people at Armor. I haven't had a conversation with someone as sweet as the young lady that took my call in a long time. I asked if they would send it directly to the shop, no problem.
This type of service is fabulous, these bags aren't cheap. So when the buck is put out and this type of service is given, I am loyal.
As I write this I am waiting for another new #89 and the covers to come in from another store that sells them here. I have a uk box for my local diving. The Armor bag is half the weight so I needed another one for flying. Thanks for the service!!!! kev
The reason I am writing is, while in flight the zipper on the hidden backpack straps was broken. I phoned my lds here in Edmonton that I bought it from to get it serviced on the life time warranty. They stopped selling the units, they said that Armor where difficult to deal with and would not send the zipper. I asked if they would try for me. I phoned back to the shop a couple weeks later, they told me that Armor had not returned their call. I tend to not believe them, as Armor phoned me back right away. They also where willing to send it to me. I did not need photos or any type of proof. I was amazed at how nice they where on the phone. From the accounts I was getting from the shop my ears where going to freeze talking to the people at Armor. I haven't had a conversation with someone as sweet as the young lady that took my call in a long time. I asked if they would send it directly to the shop, no problem.
This type of service is fabulous, these bags aren't cheap. So when the buck is put out and this type of service is given, I am loyal.
As I write this I am waiting for another new #89 and the covers to come in from another store that sells them here. I have a uk box for my local diving. The Armor bag is half the weight so I needed another one for flying. Thanks for the service!!!! kev